Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

SRT Forestry Inc ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

Introduction

SRT Forestry Inc ("SRT Forestry," "we," "us," or "our") is a licensed tree service company located in Santa Rosa, California. This Privacy Policy explains how we collect, use, and protect information you provide when contacting us, requesting services, submitting forms on our website, or communicating with us via phone, email, or SMS text message.

By using our website or providing your contact information, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect the following types of information when you contact us or use our website:

• Your name, phone number, and email address
• Your property address or service location
• Details about the tree service or job you are requesting
• Communications you send us via phone, email, or SMS
• Basic website usage data (such as pages visited) through standard web analytics tools
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

How We Use Your Information

We use the information we collect to:

• Respond to your inquiry, estimate request, or service call
• Schedule and coordinate tree service appointments
• Send appointment reminders, confirmations, and service updates
• Follow up on completed work or outstanding estimates
• Communicate important information about your service via phone, email, or SMS
• Improve our website and customer experience
• Processing transactions and payments
• Ensuring security and fraud prevention
• Maintaining records of your communication preferences and consent

SMS Text Message Communications

By providing your phone number and consenting to receive SMS communications, you agree that SRT Forestry Inc may send you text messages related to your service, including appointment reminders, scheduling confirmations, follow-ups, and service updates.

Message and data rates may apply depending on your carrier plan. Message frequency will vary based on your service activity with us.

Opt-In & Consent: You will only receive messages if you have explicitly opted in. We maintain timestamped records of all opt-in actions. We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws.

To opt out: You can cancel SMS notifications at any time by replying "STOP". You will receive a final confirmation message, and no further messages will be sent unless you re-opt in. All opt-out requests are processed immediately.

Message Frequency & Content: Message frequency varies based on your interactions with our business. Messages will be directly related to the services you have requested. We do not send promotional content without specific consent.

Help & Support: Reply "HELP" for assistance or contact us at ben@srtforestry.com. Customer support is available during regular business hours.

Carrier Information: Standard message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

Sharing of Information

We do not sell, rent, or trade personal information. We may share information with:

Service Providers:

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling)
• SMS aggregators and providers solely for the purpose of delivering messages you've consented to receive
• All service providers are contractually obligated to maintain confidentiality and security

Legal Compliance:

• If required by law, legal process, or to protect our rights
• In response to valid law enforcement requests or court orders

Business Transfers:

• In case of mergers, acquisitions, or sale of assets
• In such cases, your data remains protected under the terms of this policy

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Data Retention

We retain your information for as long as necessary to provide services, maintain business records, and comply with applicable legal obligations. If you would like your information removed from our records, please contact us directly.

Your Rights

You have the right to:

• Access, update, or delete your personal information
• Opt-out of marketing emails by clicking "unsubscribe" in our emails
• Opt-out of SMS messages by replying "STOP"
• Request information on how we process your data
• Withdraw consent at any time for future communications
• Lodge a complaint with a supervisory authority if you believe your rights have been violated

Website & Cookies

Our website may use cookies or similar tracking technologies to understand how visitors use the site and to improve performance. You can control cookie preferences through your browser settings. We do not use tracking technologies to serve targeted advertising.

We use cookies and similar technologies to analyze site traffic and user behavior, remember your preferences, improve website functionality and user experience, and measure the effectiveness of our services. Disabling cookies may limit your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This privacy policy applies only to information collected by SRT Forestry Inc.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Updates will be posted on this page with a revised effective date. Continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.