Terms of Service

SMS Messaging Terms & Compliance

1. Program Description: This messaging program sends appointment confirmation and reminder messages to customers who have booked an appointment with SRT Forestry Inc through our website at srtforestry.com, or via our scheduling forms, and have explicitly opted in to receive SMS notifications. Opt-in is collected via web forms with a dedicated checkbox for SMS consent. Messages include scheduling confirmations, appointment reminders, rescheduling updates, and customer support communications.

2. Cancellation Instructions: You can cancel the SMS service at any time. Simply text "STOP" to the same number that sent you messages. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

3. Support Information: If you experience issues with the messaging program, reply with the keyword "HELP" for more assistance, or reach out directly to ben@srtforestry.com or call (707) 230-4686 during business hours.

4. Carrier Liability: Carriers are not liable for delayed or undelivered messages.

5. Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your service usage and appointment schedule. For questions about your text plan or data plan, contact your wireless provider.

6. Supported Carriers: Our SMS program works with all major U.S. wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and most regional carriers.

7. Age Restriction: You must be 18 years or older to participate in our SMS program.

8. Privacy Policy: For privacy-related inquiries, please refer to our Privacy Policy at srtforestry.com/privacy-policy.

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA) and CTIA guidelines, regarding the use of SMS communications.

Agreement to Terms

These Terms of Service ("Terms") govern your use of the SRT Forestry Inc website and your engagement of tree services provided by SRT Forestry Inc, a California corporation located at 1874 Waltzer Rd, Santa Rosa, CA 95403.

This website (the "Site") is owned and operated by SRT Forestry Inc ("COMPANY," "we" or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, and any additional terms and conditions that may apply to specific sections of the Site or to products and services available through the Site or from SRT Forestry Inc.

Accessing the Site, in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site from time to time, in which case we will post the revised Terms of Service on this website. By continuing to use the Site after we post any such changes, you accept the Terms of Service, as modified.

If you do not agree, please do not use our website or services.

Services Provided

SRT Forestry Inc provides professional tree services in Sonoma County, California, including but not limited to:

• Tree removal and emergency tree removal
• Tree trimming and pruning
• Stump grinding and removal
• Hazardous tree assessment and mitigation
• Debris cleanup and haul-away

All services are subject to a written or verbal estimate and agreement prior to work beginning. Scope of work, pricing, and timeline are defined at the time of estimate.

Estimates & Payment

Estimates provided by SRT Forestry Inc are based on the information available at the time of assessment. Final pricing may vary if site conditions, scope, or access change after the estimate is issued.

Payment terms are as agreed upon at the time of service. SRT Forestry Inc reserves the right to require a deposit for larger or multi-day jobs. Payment is due upon completion of work unless otherwise agreed in writing.

Unpaid balances may be subject to collection proceedings. The customer is responsible for any reasonable costs associated with collecting unpaid amounts.

Customer Responsibilities

By hiring SRT Forestry Inc, you agree to:

• Provide accurate information about the property, tree location, and any known hazards
• Ensure our crew has safe and reasonable access to the work area
• Notify us of any underground utilities, irrigation systems, or other subsurface features that may be affected
• Obtain any necessary permits or HOA approvals prior to the scheduled work
• Keep people and pets clear of the work area during active operations

Permits & Local Regulations

Some tree removal work in Sonoma County may require a permit from local authorities. It is the responsibility of the property owner to determine permit requirements and obtain any necessary approvals before work begins. SRT Forestry Inc may assist in identifying permit requirements upon request but is not responsible for obtaining permits on behalf of the customer unless explicitly agreed in writing.

Intellectual Property Rights

This Site and all the materials available on the Site are the property of SRT Forestry Inc and/or our affiliates or licensors and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal non-commercial use.

You may not use the Site or the materials available on the Site in a manner that constitutes an infringement of our rights or that has not been authorized by us. Unless explicitly authorized, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any material from the Site. However, you may download and/or print one copy of individual pages for your personal, non-commercial use, provided that you keep intact all copyright and other proprietary notices.

By posting or submitting any material (including comments, blog entries, social media posts, photos, and videos) to us via the Site, internet groups, or other digital venues, you represent that you own the material or have obtained the necessary permissions. You grant us a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, modify, transmit, sell, exploit, create derivative works from, distribute, and publicly perform or display such material.

Limitation of Liability & Disclaimers

SRT Forestry Inc carries appropriate liability insurance for tree service operations. However, we are not responsible for pre-existing damage, hidden defects, subsurface conditions, or damage caused by factors outside our control including but not limited to wind, weather, or existing structural failure in the tree.

Our liability for any claim arising from services rendered shall not exceed the total amount paid for the specific service that is the subject of the claim.

The information, products, and services offered on or through the Site are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, including implied warranties of merchantability and fitness for a particular purpose.

You agree at all times to indemnify and hold harmless SRT Forestry Inc, its affiliates, and their respective officers, directors, agents, and employees from any claims, causes of action, damages, liabilities, costs, and expenses arising out of or related to your breach of any obligation, warranty, or representation under these Terms of Service.

Cancellations & Rescheduling

We understand schedules change. Please notify us as soon as possible if you need to cancel or reschedule a scheduled service. Cancellations made with less than 24 hours notice may result in a cancellation fee at our discretion, particularly for jobs requiring significant crew or equipment scheduling.

SRT Forestry Inc reserves the right to reschedule work due to unsafe weather conditions, equipment issues, or other circumstances beyond our control.

SMS & Electronic Communications

By providing your phone number or email address, you consent to receive communications from SRT Forestry Inc related to your service, including appointment reminders, confirmations, estimates, and follow-ups via phone, email, or SMS text message.

You may opt out of SMS communications at any time by replying STOP. You may opt out of email communications by contacting us directly. Opting out of communications does not affect your obligations under any active service agreement.

Website Use

The SRT Forestry Inc website is provided for informational purposes. You agree not to misuse the website, attempt to gain unauthorized access, or use it for any unlawful purpose. Content on this website, including text, images, and branding, is the property of SRT Forestry Inc and may not be reproduced without written permission.

Throughout the Site, we may provide links and pointers to Internet sites maintained by third parties. Our linking to such third-party sites does not imply an endorsement or sponsorship of such sites or the information, products, or services offered on or through the sites.

Governing Law

These Terms are governed by the laws of the State of California. Any disputes arising from these Terms or our services shall be resolved in the courts of Sonoma County, California, and you consent to jurisdiction in that venue. Any dispute arising under these Terms shall be resolved exclusively through binding arbitration in that jurisdiction.

Changes to These Terms

SRT Forestry Inc reserves the right to update these Terms at any time. The latest version will always be available on our website with the effective date. Your continued use of our website or services following any update constitutes acceptance of the revised Terms.